I switched to an Apple laptop in October of 2006. Up until then, I had been a PC gal, with various HP and Dell products. I mostly switched because my boyfriend at the time worked for Apple and got me a sweeeet discount. Over time, I’ve accumulated 3 iPod’s, an amazing wireless router, and most importantly, the iPhone. I’ve since reached the point of no return, and here’s why.
User Experience: Using any Apple product is simple. Plug something in, and my Mac recognizes the device. Want to do something you’ve never done before? Think of the simplest way, and it’s probably the right way. Still having problems? Search the help or spotlight, and your solution will pop up quickly. After using 3 different wireless routers, I finally switched to the Apple Airport Express (why it took me so long, I’ll never know). Within 5 minutes of plugging it in, I was connected and surfing the web. The router updates itself constantly, and even allows for wireless speaker and printer setup. So neat. Apple makes using an electronic painless.
Clean Design: Everything looks gorgeous and effortless on an Apple product; aesthetically pleasing is an understatement. Aside from groovy and hip ad campaigns, Apple products exhibit the best of the best. Of course, their website follows suit and makes it simple to search for new products, news, and support. I don’t know much about site design, but I’ve read that Apple does it well: no tables, ajax libraries, class separated style sheets, elaborate code organization, divs, interesting varying layouts, and simplicity at its best.
Customer Service: I’ve had to take my laptop and iPhone into the genius bar a couple times, and have received great diagnoses each time. The staff has been really supportive and willing to help. Calling the customer support line is easy and they are great at solving issues quickly. After my sister heard a weird funky noise at the start-up of her iMac, she called the support line for help. They gave her a few steps over the phone that involved holding various keys down simultaneously and unplugging stuff. They even gave her instructions to make sure her hard drive wasn’t harmed! She was good to go in 10 minutes or less. Impressive stuff. It’s nice to know as a customer you have 24/7 support.
Software Updates: Apple recognizes that updates are necessary. I’m constantly notified of firmware and software updates. This is key, as I feel like I will never be left behind when new products are released or new bugs are found in the software. Thank you Apple, you really DO care.
Seamless Integration: Nothing makes me happier than syncing up all of my apple products. My contacts, calendar, photos, and music, on all 3 of my products? AWESOME. Having an iPhone has made this 10x easier. I used to have a day planner, an iPod, and a phone, but now it’s all in one product. In my opinion, this is one of the greatest benefits of the iPhone. I’m stoked to know that adding a person to my phone will automatically add them to my laptop, and vice versa. I never feel like I’ll miss an appointment or important event again, as pop up reminders show up in more than one place.
So there you have it. I’m pretty much an Apple girl for life! I couldn’t be happier with the quality and craftsmanship of Apple products. In my opinion, it’s well worth the extra buck for the reasons mentioned above. If you don’t agree, I don’t like you! Just kidding, I use a PC at work, and it works perfectly fine, I just prefer Apple 10 to 1.